Complaints and Appeals
How to make a complaint or appeal
If you have a concern about any part of your experience with Equinox College — your training, assessment, fees or how you have been treated — we want to hear about it.
You can raise a complaint or appeal by:
- using the form on our contact page,
- calling 07 3106 3859, or
- emailing admin@equinoxsg.com.au.
We will acknowledge your complaint, investigate it fairly and let you know the outcome. If you are not satisfied with the outcome, you can ask for it to be reviewed.
Our complaints policy
Our Complaints Handling policy sets out the full process, including timeframes and your options if you are not satisfied.